1. Customer participation

• The customer acknowledges that he/she is fully responsible for his/her own experiences as well as his/her personal safety and health before, during and after the services provided. He/she cannot hold SERVING LIFE and its legal representatives, employees and agents responsible.
• The customer acknowledges that the services and products do not replace professional medical, physical, psychological or other care.

2. Liability and warranty

• SERVING LIFE assumes no guarantee or liability for the accuracy, completeness and timeliness of its services and products. This includes linked websites, products and services of third parties.
• SERVING LIFE assumes no warranty or liability for the use of its services and products. Actions or omissions are at the customer’s own risk and discretion.
• SERVING LIFE does not guarantee that the customer will achieve any particular economic success, gain any particular knowledge or notice any changes of any kind in themselves, their personal circumstances or professional endeavors.
• SERVING LIFE’s liability for all direct and indirect damages and consequential damages (including loss of profit) arising out of or in connection with its services and products is explicitly excluded. The exclusion of liability also includes acts and omissions of legal representatives, employees, agents and other personnel of SERVING LIFE. It applies to all potential claims of the customer against SERVING LIFE, regardless of their legal basis, but only to the extent that it is legally permissible to exclude liability.
• In the event of intent and gross negligence, SERVING LIFE shall be liable in accordance with the statutory provisions. In cases of simple negligence, SERVING LIFE shall only be liable if it is a breach of a material contractual obligation. In this case, liability is limited to the foreseeable damage typical for the contract.

3. Cancellation, termination and withdrawal

•  If the customer exercises his/her right to cancel, terminate, revoke or withdraw from the contract, this must be communicated in writing by email to katharina@servinglife.site.
• In these cases, SERVING LIFE retains any deposit as a lump sum payment. How the remaining balance is dealt with depends on the type of service or product. In general:
  • For treatments and private ceremonies, if less than 72h notice is given, the full price is due for payment.
  • For workshops and retreats, 50% of the price is due for payment if less than 14 days notice is given. If less than 7 days notice is given, the full price is due for payment.
  • Certain services, e.g. trips to Peru, have different regulations. These are clearly indicated in the relevant publications.
• The right to cancel, terminate, revoke and withdraw is expressly excluded if a service has already begun. If payment in installments has been agreed, any outstanding balance is still due for payment.
• Certain services require the prior submission of a fully completed client information & disclaimer form, which is sent to the customer by SERVING LIFE. If this questionnaire is not submitted by the customer before the start of the service provision, this can be deemed a cancellation and the above provisions come into force.
• Certain services, e.g. events and Peru trips, have a minimum and maximum number of participants. In such cases, “first come / first served” applies and, if possible, a waiting list will be offered. However, the above regulations are not affected by this.
• SERVING LIFE reserves the right to cancel services and product deliveries without prior notice and/or without stating reasons. In such cases, the customer is of course entitled to a refund of any payments already made.
• The customer may only offset undisputed or legally established claims against SERVING LIFE’s claims. The customer may only exercise a right of retention if their counterclaim is based on a written contract with SERVING LIFE.

4. Final provisions

• All services and products are subject to copyright and are to be treated confidentially. Unless otherwise contractually agreed, use is expressly permitted for private, non-commercial use only. Use by third parties as well as reproduction, processing and distribution is not permitted.
• The services and products provided and all contracts concluded are subject exclusively to the substantive law of Switzerland, excluding the UN Convention on Contracts for the International Sale of Goods. Should individual provisions be invalid or unenforceable, or become invalid or unenforceable after conclusion of the contract, this shall not affect the validity of the remaining provisions.
• The place of jurisdiction is Nyon, Switzerland.